Privacy & Cookies

Privacy

We have developed this policy because we want you to feel confident about the privacy and security of your personal data.

Accepting the Privacy Policy

We need to process your personal data to provide you with our services.  By accepting our Terms & Conditions when you checkout, you are confirming that you have read and understood this Privacy Policy including how and why we use your personal data.  If you don’t want us to collect or process your personal data in the ways described in this Policy, you will not be able to use our services

Explaining the legal bases that upon which we rely:

Consent:

In specific situations, we can collect and process your personal data with your consent.  For example, when you tick a box to receive email newsletters.

Contractual obligations:

In certain circumstances, we need your personal data to comply with our contractual obligations.  For example, if you order an item from us, we’ll collect your name and address details to be able to deliver your purchase.  We will also pass the relevant details to our courier.

Legal compliance:

If the law requires us to, we may need to collect, process and pass on your personal data.  For example, we may pass on details of people involved in fraud or other criminal activity to a law enforcement agency if requested.

When do we collect your personal data?

When you make an online purchase;

When you contact us by any means with queries, complaints etc;

When you enter prize draws or competitions via our social media.

What sort of personal data do we collect?

Your name, billing/delivery address, order details, email address and telephone number as well as data gathered by the use of cookies in your web browser.

How and why do we use your personal data?

To process orders and comply with our legal obligations, we need to collect your personal data during checkout.  For example, your details will need to be passed to a third party to deliver the products that you have ordered, and we will keep your details in order to fulfil any contractual obligations such as refunds etc.

To respond to your queries, refund requests and complaints, we need your personal data.  We do this to satisfy  our contractual and legal obligations to you and also aim to improve our service based on your experience.

With your consent, we use your personal data and preferences to keep you informed by email via a third-party service (MailChimp) of promotions, new releases and so on.  Of course, you are free to opt out of hearing from us at any time.  To join our mailing list, you need to click the relevant tick box during checkout and can unsubscribe by clicking the link at the foot of any of our emails.

To comply with our contractual or legal obligations we may need to share data with law enforcement agencies.

How do we protect your data?

We know how much data security matters to all our customers.  With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our website using ‘https’ technology.  Access to your personal data is password-protected, and sensitive data (such as payment card details) is secured by SSL encryption.

All credit and debit card payments are processed off-site.  Depending on the choice you make at checkout this will be either through our payment service provider WorldPay or PayPal.  The payment is processed by their own secure servers and upon successful completion of the payment, you are returned to the Bug Art website.  No credit card details are taken by our website or stored by us at any time in this process.

All machines that contain your personal data are password protected and use reputable antivirus software.

With whom do we share your personal data?

Bug Art will not sell your personal data to any third party although we may sometimes share it with trusted third parties.  For example, delivery couriers, law enforcement agencies, marketing services etc.  We provide only the data they need to perform their specific services.

We currently use the following companies, who will process your personal data as part of their contracts with us:

WordPress (our website content management system) will not process your data but it will be collected via the forms you complete on this website and then be stored by WordPress.  For more information, please see WordPress Privacy Policy;

Our main courier is Royal Mail to whom we may give your details for tracking purposes.  For more information, please see Royal Mail Privacy Policy;

We use a third-party provider, MailChimp, to deliver our newsletter.  They gather statistics on email opening and clicks using industry standard technologies to help us monitor and improve our newsletter.  For more information, please see MailChimp Privacy Policy.

For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems.  This may include sharing personal data with law enforcement agencies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government agency, in your country of origin or elsewhere, upon a valid request to do so.  These requests are assessed on a case-by-case basis and will always take the privacy of our customers into consideration.

What are your rights over your personal data?

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases;

The correction of your personal data when incorrect, out of date or incomplete;

We stop using your personal data for direct marketing.

Email your request to info@bugart.co.uk.  If we choose not to action your request, we will explain to you the reasons for our refusal.

To protect the confidentiality of your personal data, we will ask you to verify your identity before proceeding with any request you make.  If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Your right to withdraw consent:

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use 4 groups of cookies: Woocommerce cookies, Google Analytics cookies, Cookie Consent cookie and a cookie used by our web hosting company.

Woocommerce Cookies

To keep track of cart data, WooCommerce makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies and without them the shop part of the Bug Art website will not work.

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

These persist for 2 years, 30mins, when you close your browser, 6months and 2 years respectively.

Cookie Consent Cookie

This cookie is set by the Cookie Law Info plugin to record that you accept the fact that the site uses cookies. This is a persistent cookie called “viewed_cookie_policy” and is set for 365 days.

Web hosting cookie

DYNSRV
This tracks which backend server is serving the Bug Art site at any time. This doesn’t contain or record anything unique to users and is a session cookie (it expires when you close your browser).

Visit www.allaboutcookies.org/ for general information about managing cookies on your particular web browser.