Delivery Details (non-trade customers)

Minimum Order £20, maximum order £200.

All Prices on this website are in British pounds. Non-UK customers – your Bank/Paypal will convert the currency.

Please Google ‘Currency Converter’ to find approximate prices in your own currency. 

IMPORTANT: Bug Art cards are only available to a limited number of countries.
We deliver to the following countries:

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
Ireland (Republic of)
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
USA

UK Postage – £2.50

Royal Mail First Class: 1-3 working days (perhaps longer before Christmas).
For larger orders a signature may be required.

Europe Postage – £9

Royal Mail International: 3-5 working days to reach European Destinations (perhaps longer before Christmas).
Please note that a signature will be required upon arrival.

Non-Europe Postage – £15.00

Royal Mail International Tracked and Signed: 5-7 working days to reach these Destinations (perhaps longer before Christmas).
Please note that a signature will be required upon arrival.

 

Delivery Policy – We will normally dispatch an order in one parcel. On rare occasions, we may split an order but we would only charge for one parcel at the rate for your country shown above.

Refund policy – You are entitled to a 14 day cooling-off period , during which time you can return the products to us for a full refund. For full details please see Terms & Conditions

FAQs

Will my order be delivered in one parcel?
Yes, this will usually be the case. On rare occasions we may split an order but we would only charge for one parcel at the rate for your country shown above.

I haven’t received my order, what should I do?
If you haven’t received your order within the days stated above (plus 3 days), please contact us info@bugart.co.uk and we will be happy to help.

Non-EU customers – Import taxes, localised duties and handling charges
Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. You the customer are considered the ‘importer on record’ and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information. Bug Art accepts no liability for any of these extra charges.

The country I am ordering from is not listed above, what should I do?
I’m sorry, we do not deliver direct to that country for the time being.

Why is there a maximum order limit?
This is set to limit our liability if a parcel goes missing. As a manufacturing company, the Royal Mail will not compensate us for full cost of our product.