FAQs

How much is postage and packaging?
This depends on your location – please see our Postage & Delivery page for more information.

Which methods can I pay for my order?
We accept two payment methods: Credit/debit cards or PayPal. All payments are secure and processed off site through either WorldPay or PayPal.

Where can I buy your cards local to me?
Bug Art are not able to supply details of shops that stock our cards. We contract a third-party company for sales and distribution. We, ourselves do not hold stockist’s information.
All of our designs are available on our website with minimum order of £20 plus postage.

The country I am ordering from is not listed, what should I do?
Sorry, we do not deliver direct to that country for the time being.

I have seen an item that isn’t a greeting card with your artwork on. Where can I buy this?
Bug Art only produce greeting cards. However, we licence our images to several companies who produce various items of giftware. These companies only sell to trade. We suggest you google the items and try to purchase online.

Do you produce prints larger than the cards?
No, we only produce greeting cards which are 167mm x 118mm or 152mm square depending on the range.

I have been given a card which I really like and would like to buy it. I cannot find it on your website?
If the card or range of cards is no longer on our website, it has been discontinued.

I only want to buy one or two cards and I am willing to pay the postage.
Sorry but we have a minimum order of £20. There are no exceptions.

How much is £20 (or any amount) in my currency?
Due to conversion rates constantly changing, please google how much this converts to. You may be subject to a small bank charge for the currency conversion. Please check with your bank for full rates.

Why is there a maximum order limit?
This is set to limit our liability if a parcel goes missing. The Royal Mail will not compensate us for full cost of our product.

There is a mistake with my order, who do I contact?
Please contact us info@bugart.co.uk

Why did I not receive an email confirmation when I placed my order?
Please check your Junk Folder. If it is not there, please contact us.

Can I track my parcel?
All non-UK parcels are tracked. We do not by default give out the tracking number, but if you would like to request it, please contact us info@bugart.co.uk

I haven’t received my order, what should I do?
If you haven’t received your order within the estimated delivery time (plus 3 days), please contact us info@bugart.co.uk and we will be happy to help. 

Can I submit my artwork to you?
Yes, please see submissions guide